If you card is charged but your transaction is rejected please see : https://www.softlab24.com/wiki/view/473/my-card-declined-but-my-bank-shows-its-charged
There are few countries which may face rejection by our payment institution, countries includes :
Central African Republic,
Cote D'Ivoire (Ivory Coast),
Democratic People's Republic of Korea (North Korea),
There are few countries which are being blocked by our system in such a case block can be lifted. If the payments are blocked by our payment institution we are unable to lift the block, in such a case your payment can not be processed.
If you need more information please contact us at : https://www.softlab24.com/contact